Refund policy
Temporary Return Policy Update
Due to an increase in targeted harassment and safety concerns following recent national attention, we are temporarily suspending all returns and exchanges. This decision has been made to protect our staff and ensure the safety of our fulfillment team.
All sales are final until further notice.
We appreciate your understanding and continued support during this time.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (with photos provided).You’ll also need the receipt or proof of purchase. Refunds are only available for those who have received a product that is damaged, incorrect, or defective.
1. No Refunds on Shipped Items
Once an item has been shipped, we do not offer refunds unless the item is defective or there is an error with your order.
2. Defective or Incorrect Items
If you receive a defective item or if the item you received does not match your order, please follow these steps to request a refund:
- Proof of Defect or Error: Contact our customer service team with evidence of the defect or the discrepancy. This can include clear photos and a description of the issue.
- Return the Item: Ship the item back to us. The item must be returned in its original condition, including any tags or packaging.
3. Refund Process
- Inspection: Once we receive the returned item, we will inspect it to confirm the defect or error.
- Approval: If the defect or error is verified, we will process your refund. Please allow 3-5 business days for the refund to be credited to your original payment method.
4. Buyer’s Remorse
Please note that buyer’s remorse is not a valid reason for a refund on our products, as they are hand-printed and take a great deal of time and effort to create. We encourage you to carefully review your order and contact us with any questions before making a purchase.
5. Shipping Delays
We strive to process and ship orders as quickly as possible. However, delayed shipping can occasionally occur due to factors outside of our control. Delays are not grounds for a refund. If you need your item by a specific date, please contact us prior to placing your order so we can help ensure timely delivery.
To start a return, you can contact us at femmefindsinfo@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You may always contact us for any return question at femmefindsinfo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
NO exchanges unless a product is defective or the order was incorrect.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at femmefindsinfo@gmail.com.
Customer Abuse/Escalations
Please note, we have a zero tolerance policy for any sort of customer abuse. This includes (but is not limited to) abusive, threatening, or vulgar language, harassment (in person or via social media), or any other sort of escalation that may lead to our staff feeling unsafe. If a customer exhibits these behaviors, we reserve the right to cut communication and refuse service (including customer service inquiries, exchanges, and refunds).